To reissue a RapidSSL Certificate, perform the following steps. Step 1: Generate a Certificate Signing Request (CSR) For assistance with generating your CSR please click here. Step 2: Access the RapidSSL User Portal - Browse to https://products.geotrust.com/geocenter/reissuance/reissue.do - Provide the following information: • The fully qualified domain name (common name) or Order ID for the certificate. • An email address contained on the order records. • The 5 digit code from the captcha image. - You may be presented with a list of order numbers. Select Request Access against the current order ID, the reissue option will not be available on previous versions of the certificate. - An email will be sent to the technical contact email address specified above - Click on the link listed in the email to enter the User Portal - Click the Reissue Certificate option in the left hand column NOTE: If the Reissue option is not available or disabled please contact Customer Support Department to request a manual re-issuance. Email: [email protected] Chat: Chat support
- On the following screen select your Hashing Algorithm, then copy and paste the new CSR - Select the Subscriber Agreement, click Submit - After the order is approved the certificate will be re-issued NOTE: The Common Name can not be changed with a reissue RapidSSL - requires a manual approval through domain authorization e-mail for certificate re-issuance Step 3: RapidSSL Certificate installation For certificate installation steps please click here for documentation.