Last Updated: 2023/01/15
By using 1Gbits services, you automatically accept our Terms & Conditions. Any claims or complaints from the client’s side (in terms of suspension or termination) regarding violation of our Terms & Conditions will be dismissed.
Refund requests from clients’ side will be reviewed by the billing department. Clients should open a ticket using “Client Portal” and attach all the payment details (including, transaction ID, invoice number, etc.). The refund process will take 5-10 business days to be finished. Refund policies for each service has been elaborated in each category concerning the 1Gbits’ Services Terms and Conditions.
Services:
Abuse Terms:
ETA (Estimated Time of Arrival) of 1Gbits Virtual Private Server is 30-45 min within the submission time of the service. The login credentials of the VPS is sent to the client’s email address when the server installation process is finished. Client’s requests for Extra IPs should be followed through via ticketing system (Technical Department will check its availability and update the ticket). Any infringement, breach or violation of 1Gbits’ Terms & Conditions will consequently lead to suspension of the VPS. In that case, an explanatory email regarding the suspension is sent to client’s mailbox. For more information please refer to the Abuse Report Terms and Conditions.
Fair usage of Bandwidth for VPS services:
1Gbits is providing Bandwidth for all of the VPS services with a defined Limit per plan. In accordance with 1Gbits Terms and Conditions, in case of any Overaged BW usage, service will be suspended permanently unless BW charge fee is paid by end users. The minimum term length for BW rate will be monthly which means each month the BW limit will be refreshed accordingly. For further information about BW fair usage policies you can open a ticket or chat with our Support Team through the Live chat.
Backups
Data backups of the VPS services are performed manually by clients. 1Gbits shall not accept any liability regarding clients’ backup data on VPS services.
Refunds
Refund requests for VPS services will be reviewed by our technical experts. Regarding service technical issues, in the absence of any solution from 1Gbits, clients’ refund requests will be acceptable within 24-48 hours of the service delivery time.
Renewals
The renewal process for VPS services is done automatically. The related renewal invoice is sent to the client’s email address 10 days prior to the due date. On the due date, the service will be suspended because of overdue payment and the notification emails will be sent to the client’s email address. For up to 5 days the service is kept suspended, however if a renewal payment is not received in the said period of time, automatic termination of service is carried out.
Fair usage of Bandwidth for Dedicated Servers:
The standard fair usage of BW for all of the Dedicated Servers depends on the Location. The Bandwidth Limit for each Dedicated Server plan has already been specified based on configuration and location. The minimum term length for BW rate will be monthly which means each month the BW limit will be refreshed accordingly. In accordance with 1Gbits Terms and Conditions, in case of any Overaged BW usage, service will be suspended permanently unless BW charge fee is paid by end users. For additional BW or unlimited BW request you need to contact Sales Department through the ticketing system/Live chat.
Upgrading/Downgrading Packages
VPS packages (Windows, Linux or hosting VPS) are capable of being upgraded or downgraded among service plans. The immediate upgrade cost is calculated based on the number of days left until the due date for renewal. In the case of a present overdue payment, the upgrade/downgrade feature is disabled until said payment is settled. The upgrade/downgrade process is performed manually by 1Gbits technical experts. According to our Terms, the refunds for downgraded VPS packages are not issued.
The estimated delivery time frame for Dedicated Servers is 1-7 business days after the purchase date. Due to the dedicated servers’ time-consuming installation process, clients might encounter latency in the delivery of their service. Regarding this issue, clients will be apprised through the ticketing system. All of the server’s login details will be sent to the client’s email address. The server’s configuration along with additional options such as, control panels, extra IPs, and operating systems are available for customization in the order page. For further information please refer to the following link : https://1gbits.com
Note: Any customized resources for dedicated servers are subject to the data center’s and our technical experts’ decision. For more information, please submit a ticket with the server specifications. Any breaching and infringement issues will be dealt with in accordance with 1Gbits terms, detailed in Abuse Terms & Conditions category.
Renewals:
Renewal Invoices will be sent 10 days prior to the due date and will be repeated in systemic intervals. Any overdue payment will result in the suspension of the server. According to the terms, the specified deadline for renewal of Dedicated Servers is 48 hours before due date of service, after this window, the server will be terminated permanently and any requests for data-recovery shall be rejected.
Exception applies according to the data centers’ policies in Lithuania - Lithuanian dedicated servers are terminated 48 hours past the renewal due date therefore data is unrecoverable after this period.
Refund Policies:
1Gbits doesn’t accept refunds for any types of dedicated servers, except for cases of technical issues which cannot be addressed from our side (1Gbits).
Backups:
There are not any options appertaining to automatic backup programs for dedicated servers. With reference to the Terms, 1Gbits shall not accept any liability for dedicated server backups, data loss and other issues caused by manual backups performed by clients.
Upgrade / Downgrade Packages :
Due to the dedicated resources of the server, the upgrade/downgrade options are not possible to be achieved. Any queries for changing the servers’ resources will be rejected by 1Gbits.