How can I pay for the services provided?
We have many options available for you. You can pay using Visa, MasterCard or American express. We accept PayPal, Webmoney, perfect money and cryptocurrencies like bitcoin etc.)
Are there any installment payment methods?
Yes, we have several options available. You have the option to pay monthly, quarterly, semiannually or annually.
How long does the provisioning take?
For the VPS to be set up it takes between 10 to 30 minutes. For dedicated servers it takes from 1 to 5 working days.
Can I upgrade/downgrade my account?
For VPS you can upgrade or downgrade without any problem. When it comes to the dedicated servers it solely depends on the hardware of the server.
Will you be able to provide additional IP address?
Yes, we provide additional IP address
How can I cancel my subscription?
For dedicated server users you will have to inform us 1 week before the expiration date. For VPS it’s instant and automatic
What happens if I run out of bandwidth?
As soon as you run out of bandwidth we will automatically suspend your account. You can contact us and get more bandwidth, or you can wait until the next billing cycle.
What control panel do you use?
For all VPS we are using VMware hypervisors. For clients we provide a web-based control panel with full access to power options and consul
What are your node specs?
We use dual XEON E5 26XX CPU’s and RAID10 structure for the storages
What are the resources dedicated to my VPS?
CPU RAM and HDD will be dedicated to you. The network and uplink will be shared.
Which operating systems can I run on my server?
All Linux distributions and all Windows server versions. If you want any specific OS, contact our support team and we will provide you with the necessary OS.
What virtualization technology do you use?
Our virtualization technologies are based on VMware hypervisors
Where are your servers located?
Germany. United Kingdom, Czech Republic, Belgium, United States of America, Spain, Italy, Hungary, Netherlands, Austria, Switzerland, Romania, Bulgaria, Singapore, Norway, Denmark, Japan, Poland, Slovakia, Sweden, Canada
Do you support OpenVPN?
Yes, for our clients we offer OpenVPN
Do you offer IPv6?
Yes, we offer IPv6
Do you backup my VPS?
Unfortunately, we don’t backup the VPS right now
Is my VPS DDoS protected?
In the Canada server yes, we provide the DDoS protection but in the other locations we don’t provide this feature
What kind of support will you provide?
We provide many online support options like, online chat support, ticket support (https://1gbits.com/my/submitticket.php). If you want to contact us via email sales@1gbits.com or contact us directly at +1 (217) 636-4164
What is the support ticket reply time?
Our support team will get back to you within 15 minutes
Do you have an uptime guarantee?
We have a guarantee of 99.99%
How do I initiate a support chat?
When you will be on our website it will pop up on the right bottom corner of the screen
How safe is my data?
1Gbits will not go through your data in any way. The only time your data will be available to a third party or us will be with your consent or a valid court order and we will not share your data without one.
Can I migrate my data away?
Yes, there is a possibility to do this before the expiration date.
What’s not allowed?
All services provided by 1Gbits.com site may be used for lawful purposes only. Presentation, Storage or transmission of any information, data or material in violation of federal, state or city law is prohibited. This includes, and is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. Pornography is prohibited on all 1Gbits.com Site servers.
What happen if I send spam?
We will suspend the account and after evaluation your account can be terminated.
What happens if I do stress testing in my VPS?
Stress testing is not allowed, in any case if it makes problems to the main server or other clients your service will be terminated immediately.
How old is 1Gbits?
We started from 2014, 4 years and counting.
What is your cooperate address?
No. 218, 2nd floor, sauletekio al 15
How can I pay for the services provided?
We have many options available for you. You can pay using Visa, MasterCard or American express. We accept PayPal, Webmoney, perfect money and cryptocurrencies like bitcoin etc.)
Are there any installment payment methods?
Yes, we have several options available. You have the option to pay monthly, quarterly, semiannually or annually.
How long does the provisioning take?
For the VPS to be set up it takes between 10 to 30 minutes. For dedicated servers it takes from 1 to 5 working days.
Can I upgrade/downgrade my account?
For VPS you can upgrade or downgrade without any problem. When it comes to the dedicated servers it solely depends on the hardware of the server.
Will you be able to provide additional IP address?
Yes, we provide additional IP address
How can I cancel my subscription?
For dedicated server users you will have to inform us 1 week before the expiration date. For VPS it’s instant and automatic
What happens if I run out of bandwidth?
As soon as you run out of bandwidth we will automatically suspend your account. You can contact us and get more bandwidth, or you can wait until the next billing cycle.
What control panel do you use?
For all VPS we are using VMware hypervisors. For clients we provide a web-based control panel with full access to power options and consul
What are your node specs?
We use dual XEON E5 26XX CPU’s and RAID10 structure for the storages
What are the resources dedicated to my VPS?
CPU RAM and HDD will be dedicated to you. The network and uplink will be shared.
Which operating systems can I run on my server?
All Linux distributions and all Windows server versions. If you want any specific OS, contact our support team and we will provide you with the necessary OS.
What virtualization technology do you use?
Our virtualization technologies are based on VMware hypervisors
Where are your servers located?
Germany. United Kingdom, Czech Republic, Belgium, United States of America, Spain, Italy, Hungary, Netherlands, Austria, Switzerland, Romania, Bulgaria, Singapore, Norway, Denmark, Japan, Poland, Slovakia, Sweden, Canada
Do you support OpenVPN?
Yes, for our clients we offer OpenVPN
Do you offer IPv6?
Yes, we offer IPv6
Do you backup my VPS?
Unfortunately, we don’t backup the VPS right now
Is my VPS DDoS protected?
In the Canada server yes, we provide the DDoS protection but in the other locations we don’t provide this feature
What kind of support will you provide?
We provide many online support options like, online chat support, ticket support (https://1gbits.com/my/submitticket.php). If you want to contact us via email sales@1gbits.com or contact us directly at +1 (217) 636-4164
What is the support ticket reply time?
Our support team will get back to you within 15 minutes
Do you have an uptime guarantee?
We have a guarantee of 99.99%
How do I initiate a support chat?
When you will be on our website it will pop up on the right bottom corner of the screen
How safe is my data?
1Gbits will not go through your data in any way. The only time your data will be available to a third party or us will be with your consent or a valid court order and we will not share your data without one.
Can I migrate my data away?
Yes, there is a possibility to do this before the expiration date.
What’s not allowed?
All services provided by 1Gbits.com site may be used for lawful purposes only. Presentation, Storage or transmission of any information, data or material in violation of federal, state or city law is prohibited. This includes, and is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. Pornography is prohibited on all 1Gbits.com Site servers.
What happen if I send spam?
We will suspend the account and after evaluation your account can be terminated.
What happens if I do stress testing in my VPS?
Stress testing is not allowed, in any case if it makes problems to the main server or other clients your service will be terminated immediately.
How old is 1Gbits?
We started from 2014, 4 years and counting.
What is your cooperate address?
No. 218, 2nd floor, sauletekio al 15