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Company Information
VPS Services
Dedicated Server Services
Privacy & Legal
Billing & Payment
Abuse Rules
Refund
Renewal of Services
Terminated/Suspended Services
Support
Affiliate Program
Cash Back Program
Our company specializes in web hosting services, including Virtual Private Servers (VPS) and Dedicated Server hosting. We provide high-performance solutions to meet the needs of businesses of all sizes.
Our data centers are strategically located in +20 regions across the globe to ensure optimal speed, reliability, and redundancy. Specific locations include North America, Europe, and Asia.
You can reach our customer support team 24/7 via live chat, and tickets from your 1Gbits dashboard. We also have an extensive knowledge base and community forums for additional support.
Yes, we offer a 99.9% uptime guarantee for our hosting services. Additionally, we provide a 7-day money-back guarantee if you are unsatisfied with our services.
We started in 2014 and we’re here to support your online dreams for more than 10 years.
A VPS (Virtual Private Server) is a type of hosting where a physical server is divided into multiple virtual servers, each with its own resources. Unlike shared hosting, VPS users have dedicated resources and greater control over their environment, leading to better performance and security.
Absolutely! Our VPS plans are fully scalable. You can easily upgrade your resources (CPU, RAM, storage) as your business needs evolve.
We support a variety of operating systems for VPS hosting, including various distributions of Linux (Ubuntu, CentOS, Debian, Almalinux) and Windows Server.
Our VPS services can be ordered with one of the CPanel, Plesk, DirectAdmin, and Cyberpanel control panels (Optional).
As you order a VPS plan, resources such as CPU, RAM, and HDD or SSD Storage (based on the plan you choose) will be dedicated to you. The network and uplink will be shared.
You can check the Linux distributions and all Windows server versions provided for our VPS server in your 1Gbits panel. If you want any specific OS for your dedicated server, contact our support team and we will provide you with the custom OS.
We have 2 infrastructures one of them is virtualized by VMware and the other is KVM.
Yes, for our clients we offer a V2ray server. Check more details here.
In the USA & Canada servers, yes, we provide DDoS protection; in the other locations, we provide necessary security tools available in attack conditions for all other locations as well.
Dual XEON E5 26XX CPUs and RAID10 structure for the storage.
Yes, we offer IPv6 in various packages.
Dedicated servers provide unparalleled performance, security, and customization. You get exclusive access to all the server's resources, which is ideal for high-traffic websites, applications, and businesses requiring strict security and compliance.
Yes, our dedicated servers are fully customizable. You can choose the CPU, RAM, storage type and capacity, and additional hardware options to meet your specific requirements. Contact us for more info.
Germany, United Kingdom, Czech Republic, Belgium, United States of America, Spain, Italy, Hungary, Netherlands, Austria, Switzerland, Romania, Bulgaria, Singapore, Norway, Denmark, Japan, Poland, Slovakia, Sweden, Canada.
We take data privacy very seriously. Advanced security measures, including firewalls, encryption, and regular security audits protect our servers. We also comply with global data protection regulations to ensure your data is safe. 1Gbits will not go through your data in any way. The only time your data will be available to a third party or us will be with your consent or a valid court order.
Yes, read our privacy policy here. It outlines how we collect, use, and protect your personal information. We are committed to transparency and safeguarding your privacy.
Yes, you can request the deletion of your data at any time. Please contact our support team, and we will ensure your data is securely and permanently deleted from our servers.
Yes, there is a possibility to do this before the expiration date.
All services provided by the 1Gbits.com site may be used for lawful purposes only. Presentation, Storage, or transmission of any information, data, or material in violation of federal, state, or city law is prohibited. This includes, and is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. Pornography content is prohibited on all 1Gbits.com Site servers too.
We will suspend the account and after evaluation, your account can be terminated.
Stress testing is not allowed, in any case, if it causes problems to the main server or other clients, your service will be terminated immediately.
We accept multiple payment methods, including credit cards, direct bank payments, and E-wallets. We also accept cryptocurrencies including Bitcoin, Litecoin, and Ethereum. Since then we have revised our system and all mainstream cryptocurrencies. This ensures flexibility and convenience for our customers. More details here.
Yes, we use industry-standard encryption and security measures to protect your payment information.
Yes, if you choose long-term contracts (quarterly, semi-annually, and annually), the system will automatically provide you with a discount.
We offer a 7-day money-back guarantee on our hosting services. If you're not satisfied within the first 7 days, you can request a full refund. Please refer to our refund policy for more details.
Yes, we have several options available for different services. You can pay monthly, quarterly, semiannually, or annually.
For the VPS to be set up, it takes 10 to 30 minutes. For dedicated servers, it takes from 1 to 5 working days.
VPS users can upgrade or downgrade without any problem. When it comes to the dedicated servers it solely depends on the hardware of the server. For more information, keep in touch with the support team through tickets.
Yes, we provide additional IPv4 and IPv6 address packages for your convenience. You can order them while buying your service or after (through ticket).
Dedicated server users will have to inform us 1 week before the expiration date. And VPS Users can do it instantly and automatically anytime.
Contact us! As soon as you run out of bandwidth, we automatically suspend your account. You can contact us and get more bandwidth, or you can wait until the next billing cycle.
Abuse of our hosting services includes, but is not limited to, activities such as spamming, hosting malicious content (malware, phishing sites), conducting illegal activities, using excessive resources that impact server performance, and violating our Terms of Service and Acceptable Use Policy.
We take abuse reports very seriously. When we receive a report, our team investigates it promptly. If abuse is confirmed, we will take appropriate action, which may include suspending or terminating the offending account, depending on the severity of the violation.
Yes, we encourage our users to report any suspicious activities or potential abuse. You can report abuse through our support portal or by emailing our abuse team at abuse@1gbits.com. We appreciate your cooperation in maintaining a safe and secure hosting environment.
We offer a 7-day money-back guarantee on all our hosting services. If you are not satisfied with our services within the first 7 days, you can request a full refund. Please note that domain registrations and certain add-on services are non-refundable.
To request a refund, please contact our billing department through the support portal and register your request through a ticket. Provide your account details and reason for the refund request. Our team will process your request promptly.
Read more on the refund policy page.
You will receive 3 email reminders about your renewal (two before and one after your service is suspended). To renew or upgrade your service, log in to your 1Gbits panel account and locate the corresponding invoice. Complete the payment to renew your service.
Yes, you can submit a ticket to update your billing cycle at any time. Log in to your account dashboard, and send us a ticket with your preferred billing cycle. If you need more assistance, our team is available to help.
Accounts may be suspended or terminated due to non-payment, violation of our Terms of Service, abuse of resources, illegal activities, or other breaches of our policies. We will notify you of the reason for suspension or termination.
If your account is suspended, you can regain access by resolving the issue (e.g., clearing outstanding payments, or addressing policy violations). For terminated accounts, data recovery may not be possible, especially if the termination was due to severe abuse or violations. It's essential to keep regular backups of your data.
To reinstate a suspended account, log in to your account dashboard and address the suspension reason (e.g., make the due payment). If you need further assistance, contact our support team. We will work with you to resolve the issue and restore your services.
Yes, we will notify you via email before any suspension or termination occurs, outlining the reason and steps needed to prevent it. Immediate action may be taken in cases of severe abuse or illegal activities to protect our infrastructure and other customers.
We provide many online support options like online chat support, AI Chatbot assistance, and ticket support. If you want to contact us via email, please contact sales@1gbits.com.
Our team will get back to you within 15 minutes.
We have a guarantee of 99.99% for all our services.
Use the live chat option in the down-right corner of every page of 1Gbits you are or try submitting a ticket here.
When you join our affiliate program from your 1Gbits Dashboard, you receive a unique affiliate link. Every time someone makes a purchase using your link, 10% of the total amount will be credited back to your account.
For every purchase made through your affiliate link, you'll receive 10% of the total value of the purchase as a commission.
Your affiliate earnings will be credited directly to your 1Gbits account, where you can use the balance to purchase services or withdraw the funds based on our payout options.
No, there is no limit! The more purchases made through your unique link, the more commissions you can earn.
When you charge your 1Gbits account, you'll receive extra funds based on the amount.
Charge between $150 and $250: Get 5% extra. | Charge between $250 and $500: Get 10% extra. | Charge between $500 and $1000: Get 15% extra.
Yes, the cash-back bonus is automatically added to your account after you charge it successfully within the qualifying amount range.
