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Question 1

What services does your company offer?

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Answer

Our company specializes in web hosting services, including Virtual Private Servers (VPS) and Dedicated Server hosting. We provide high-performance solutions to meet the needs of businesses of all sizes.

Question 2

Where are your data centers located?

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Answer

Our data centers are strategically located in +20 regions across the globe to ensure optimal speed, reliability, and redundancy. Specific locations include North America, Europe, and Asia.

Question 3

How can I contact customer support?

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Answer

You can reach our customer support team 24/7 via live chat, and tickets from your 1Gbits dashboard. We also have an extensive knowledge base and community forums for additional support.

Question 4

Do you offer any guarantees on your services?

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Answer

Yes, we offer a 99.9% uptime guarantee for our hosting services. Additionally, we provide a 7-day money-back guarantee if you are unsatisfied with our services.

Question 5

How old is 1Gbits?

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Answer

We started in 2014 and we’re here to support your online dreams for more than 10 years.

Question 6

What is a VPS and how does it differ from shared hosting?

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Answer

A VPS (Virtual Private Server) is a type of hosting where a physical server is divided into multiple virtual servers, each with its own resources. Unlike shared hosting, VPS users have dedicated resources and greater control over their environment, leading to better performance and security.

Question 7

Can I upgrade my VPS plan as my business grows?

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Answer

Absolutely! Our VPS plans are fully scalable. You can easily upgrade your resources (CPU, RAM, storage) as your business needs evolve.

Question 8

What operating systems are available for VPS hosting?

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Answer

We support a variety of operating systems for VPS hosting, including various distributions of Linux (Ubuntu, CentOS, Debian, Almalinux) and Windows Server.

Question 9

What hosting control panels do you offer?

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Answer

Our VPS services can be ordered with one of the CPanel, Plesk, DirectAdmin, and Cyberpanel control panels (Optional).

Question 10

What are the resources dedicated to my VPS?

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Answer

As you order a VPS plan, resources such as CPU, RAM, and HDD or SSD Storage (based on the plan you choose) will be dedicated to you. The network and uplink will be shared.

Question 11

Which operating systems can I run on my Server?

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Answer

You can check the Linux distributions and all Windows server versions provided for our VPS server in your 1Gbits panel. If you want any specific OS for your dedicated server, contact our support team and we will provide you with the custom OS.

Question 12

What virtualization technology do you use?

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Answer

We have 2 infrastructures one of them is virtualized by VMware and the other is KVM.

Question 13

Do you support V2Ray VPS?

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Answer

Yes, for our clients we offer a V2ray server. Check more details here.

Question 14

Is my VPS DDoS protected?

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Answer

In the USA & Canada servers, yes, we provide DDoS protection; in the other locations, we provide necessary security tools available in attack conditions for all other locations as well.

Question 15

What are your node specs?

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Answer

Dual XEON E5 26XX CPUs and RAID10 structure for the storage.

Question 16

Do you offer IPv6?

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Answer

Yes, we offer IPv6 in various packages.

Question 17

What are the advantages of using a dedicated server?

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Answer

Dedicated servers provide unparalleled performance, security, and customization. You get exclusive access to all the server's resources, which is ideal for high-traffic websites, applications, and businesses requiring strict security and compliance.

Question 18

Can I customize the hardware specifications of my dedicated server?

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Answer

Yes, our dedicated servers are fully customizable. You can choose the CPU, RAM, storage type and capacity, and additional hardware options to meet your specific requirements. Contact us for more info.

Question 19

Where are your dedicated servers located?

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Answer

Germany, United Kingdom, Czech Republic, Belgium, United States of America, Spain, Italy, Hungary, Netherlands, Austria, Switzerland, Romania, Bulgaria, Singapore, Norway, Denmark, Japan, Poland, Slovakia, Sweden, Canada.

Question 20

How do you ensure the privacy of my data?

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Answer

We take data privacy very seriously. Advanced security measures, including firewalls, encryption, and regular security audits protect our servers. We also comply with global data protection regulations to ensure your data is safe. 1Gbits will not go through your data in any way. The only time your data will be available to a third party or us will be with your consent or a valid court order.

Question 21

Do you have a privacy policy?

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Answer

Yes, read our privacy policy here. It outlines how we collect, use, and protect your personal information. We are committed to transparency and safeguarding your privacy.

Question 22

Can I request data deletion if I decide to stop using your services?

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Answer

Yes, you can request the deletion of your data at any time. Please contact our support team, and we will ensure your data is securely and permanently deleted from our servers.

Question 23

Can I migrate my data away?

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Answer

Yes, there is a possibility to do this before the expiration date.

Question 24

What’s not allowed?

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Answer

All services provided by the 1Gbits.com site may be used for lawful purposes only. Presentation, Storage, or transmission of any information, data, or material in violation of federal, state, or city law is prohibited. This includes, and is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. Pornography content is prohibited on all 1Gbits.com Site servers too.

Question 25

What happens if I send spam?

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Answer

We will suspend the account and after evaluation, your account can be terminated.

Question 26

What happens if I do stress testing in my VPS?

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Answer

Stress testing is not allowed, in any case, if it causes problems to the main server or other clients, your service will be terminated immediately.

Question 27

What payment methods do you accept?

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Answer

We accept multiple payment methods, including credit cards, direct bank payments, and E-wallets. We also accept cryptocurrencies including Bitcoin, Litecoin, and Ethereum. Since then we have revised our system and all mainstream cryptocurrencies. This ensures flexibility and convenience for our customers. More details here.

Question 28

Is my payment information secure?

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Answer

Yes, we use industry-standard encryption and security measures to protect your payment information.

Question 29

Do you offer any discounts for long-term commitments?

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Answer

Yes, if you choose long-term contracts (quarterly, semi-annually, and annually), the system will automatically provide you with a discount.

Question 30

Can I get a refund if I'm not satisfied with the service?

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Answer

We offer a 7-day money-back guarantee on our hosting services. If you're not satisfied within the first 7 days, you can request a full refund. Please refer to our refund policy for more details.

Question 31

Are there any installment payment methods?

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Answer

Yes, we have several options available for different services. You can pay monthly, quarterly, semiannually, or annually.

Question 32

How long does the provisioning take?

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Answer

For the VPS to be set up, it takes 10 to 30 minutes. For dedicated servers, it takes from 1 to 5 working days.

Question 33

Can I upgrade/downgrade my account?

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Answer

VPS users can upgrade or downgrade without any problem. When it comes to the dedicated servers it solely depends on the hardware of the server. For more information, keep in touch with the support team through tickets.

Question 34

Will you be able to provide an additional IP address?

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Answer

Yes, we provide additional IPv4 and IPv6 address packages for your convenience. You can order them while buying your service or after (through ticket).

Question 35

How can I cancel my subscription?

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Answer

Dedicated server users will have to inform us 1 week before the expiration date. And VPS Users can do it instantly and automatically anytime.

Question 36

What happens if I run out of bandwidth?

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Answer

Contact us! As soon as you run out of bandwidth, we automatically suspend your account. You can contact us and get more bandwidth, or you can wait until the next billing cycle.

Question 37

What constitutes abuse of your hosting services?

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Answer

Abuse of our hosting services includes, but is not limited to, activities such as spamming, hosting malicious content (malware, phishing sites), conducting illegal activities, using excessive resources that impact server performance, and violating our Terms of Service and Acceptable Use Policy.

Question 38

How do you handle reports of abuse?

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Answer

We take abuse reports very seriously. When we receive a report, our team investigates it promptly. If abuse is confirmed, we will take appropriate action, which may include suspending or terminating the offending account, depending on the severity of the violation.

Question 39

Can I report abuse if I notice something suspicious?

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Answer

Yes, we encourage our users to report any suspicious activities or potential abuse. You can report abuse through our support portal or by emailing our abuse team at [email protected]. We appreciate your cooperation in maintaining a safe and secure hosting environment.

Question 40

What is your refund policy?

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Answer

We offer a 7-day money-back guarantee on all our hosting services. If you are not satisfied with our services within the first 7 days, you can request a full refund. Please note that domain registrations and certain add-on services are non-refundable.

Question 41

How do I request a refund?

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Answer

To request a refund, please contact our billing department through the support portal and register your request through a ticket. Provide your account details and reason for the refund request. Our team will process your request promptly.

Question 42

Are there any conditions or exclusions for refunds?

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Answer

Read more on the refund policy page.

Question 43

How do I renew my hosting services?

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Answer

You will receive 3 email reminders about your renewal (two before and one after your service is suspended). To renew or upgrade your service, log in to your 1Gbits panel account and locate the corresponding invoice. Complete the payment to renew your service.

Question 44

Can I change my billing cycle from monthly to yearly?

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Answer

Yes, you can submit a ticket to update your billing cycle at any time. Log in to your account dashboard, and send us a ticket with your preferred billing cycle. If you need more assistance, our team is available to help.

Question 45

What can cause my account to be suspended or terminated?

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Answer

Accounts may be suspended or terminated due to non-payment, violation of our Terms of Service, abuse of resources, illegal activities, or other breaches of our policies. We will notify you of the reason for suspension or termination.

Question 46

Can I recover my data if my account is suspended or terminated?

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Answer

If your account is suspended, you can regain access by resolving the issue (e.g., clearing outstanding payments, or addressing policy violations). For terminated accounts, data recovery may not be possible, especially if the termination was due to severe abuse or violations. It's essential to keep regular backups of your data.

Question 47

How can I reinstate my suspended account?

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Answer

To reinstate a suspended account, log in to your account dashboard and address the suspension reason (e.g., make the due payment). If you need further assistance, contact our support team. We will work with you to resolve the issue and restore your services.

Question 48

Will I be notified before my account is suspended or terminated?

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Answer

Yes, we will notify you via email before any suspension or termination occurs, outlining the reason and steps needed to prevent it. Immediate action may be taken in cases of severe abuse or illegal activities to protect our infrastructure and other customers.

Question 49

What kind of support will you provide?

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Answer

We provide many online support options like online chat support, AI Chatbot assistance, and ticket support. If you want to contact us via email, please contact [email protected].

Question 50

What is the support ticket reply time?

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Answer

Our team will get back to you within 15 minutes.

Question 51

Do you have an uptime guarantee?

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Answer

We have a guarantee of 99.99% for all our services.

Question 52

How do I initiate a support chat?

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Answer

Use the live chat option in the down-right corner of every page of 1Gbits you are or try submitting a ticket here.

Question 53

How does the 1Gbits affiliate program work?

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Answer

When you join our affiliate program from your 1Gbits Dashboard, you receive a unique affiliate link. Every time someone makes a purchase using your link, 10% of the total amount will be credited back to your account.

Question 54

How much commission do I earn per referral?

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Answer

For every purchase made through your affiliate link, you'll receive 10% of the total value of the purchase as a commission.

Question 55

How will I receive my affiliate earnings?

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Answer

Your affiliate earnings will be credited directly to your 1Gbits account, where you can use the balance to purchase services or withdraw the funds based on our payout options.

Question 56

Is there a limit to how much I can earn with the affiliate program?

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Answer

No, there is no limit! The more purchases made through your unique link, the more commissions you can earn.

Question 57

How does the 1Gbits cash-back program work?

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Answer

When you charge your 1Gbits account, you'll receive extra funds based on the amount.

Question 58

What is the bonus percentage for each charge amount?

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Answer

Charge between $150 and $250: Get 5% extra. | Charge between $250 and $500: Get 10% extra. | Charge between $500 and $1000: Get 15% extra.

Question 59

Is the cash-back bonus automatically applied?

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Answer

Yes, the cash-back bonus is automatically added to your account after you charge it successfully within the qualifying amount range.