1Gbits Terms & Conditions

This agreement outlines the terms of your use of 1Gbits services, which include the Terms of Service, any additional conditions, and the terms for orders you place with 1Gbits.

By utilizing 1Gbits services, creating an account, or submitting an order, you confirm your understanding and acceptance of this Agreement. If you are acting on behalf of a company, you affirm that you have the legal authority to do so.

1Gbits retains the right to modify these Terms of Service at any point. Notification will be provided by posting the updated agreement on this page or elsewhere. If you continue to use the services after an update, you are legally obligated to accept the revised terms. We will highlight significant changes to ensure you are informed.

Disclaimer

1Gbits services are provided "as is," with no warranties unless otherwise stated or required by law. 1Gbits and its licensors make no claims that the services are free of defects, suitable for specific purposes, or compatible with all devices.

Customers are accountable for the quality and performance of the services, except where the law dictates otherwise. Neither 1Gbits nor its licensors are liable for any issues or losses arising from customer content, data, or legal responsibilities.

1Gbits is not responsible for ensuring compliance with the laws of any country regarding service use or communication, nor for the legal consequences of connecting to the global Internet network—this responsibility lies with the customer or the user's location.

Users are responsible for the security of their websites hosted on shared servers. 1Gbits is not liable for hacking incidents or data theft. The company is only accountable for the security of its infrastructure, servers, and services.

Customers are responsible for the operation & performance of internal services on virtual or dedicated servers. Any failure of user-installed services is not 1gbits' responsibility.

1Gbits is not liable for any damages, including incidental or consequential losses, resulting from server or service downtime.

Due to directives from our Abuse and Legal team, port 25 may not be available on all services. Clients are advised to use alternative, secure ports for their needs, and refund requests related to this issue will not be covered by our refund policy.

Terms of Use

Each 1Gbits account (based on the client's submitted email address) is unique to one client. If a client has multiple accounts, 1Gbits will monitor them, and any suspicious activity detected may result in account deletion. Requests for transferring services between duplicate accounts must be submitted via tickets.

All services provided by 1gbits.com must be used for lawful purposes. It is prohibited to transmit, store, or provide information, data, or content that violates the laws of any country.

1Gbits does not permit hosting adult content, gambling-related material, cracking or hacking software, or IRC. Customers are forbidden from using such content.

Customers are prohibited from using 1Gbits services for inhumane or immoral activities. The use of software or malware for deliberate or accidental cyber-attacks is strictly prohibited.

Refund Policy

Refunds are available to customers who meet the following criteria:

If you are unsatisfied with our services due to technical issues or inconsistencies within 7 days of activation, we will issue a refund. While we will do our best to resolve the issues, if we are unsuccessful, you will receive a refund.

Note:

Refund requests will undergo KYC (Know Your Customer) verification as the first step. Requests without KYC documents submitted via ticket will be rejected.

Amounts under $50 are non-refundable to the user's bank account but will be credited to the 1Gbits wallet without deductions.

Refund processing times depend on your payment method and may take 7 to 14 business days, though in rare cases, it might take longer.

Refunds are issued based on the original payment method, and any transaction fees will be the customer's responsibility.

Refunds for digital currency payments will only be credited to the 1Gbits wallet.

Credit held in a 1Gbits wallet is non-refundable under any circumstances, according to the 1Gbits Terms and Conditions.

Refunds will not be issued for services that are subject to abuse reports.

Terms of Service

Persistent Abuse

If spam activity persists after service restoration, we may take stricter measures, including termination of your hosting and email services tied to the domain.

Reporting Spam

We encourage users to report any spam received through our services by emailing [email protected] or report it here.

Termination Due to Spam

We reserve the right to immediately terminate accounts suspected of spam or involved in unsolicited bulk emails, at our sole discretion.

Linux VPS, Windows VPS, and RDP Services

1Gbits Virtual Private Servers are usually delivered within 30-45 minutes after service registration. Once installation is complete, Server login details will be sent to the customer's email. Requests for additional IP addresses must be submitted via tickets.

Violations of 1gbits' terms may result in VPS suspension, with reasons provided via email. Refer to the Abuse and Audit Authority section of the terms for more information.

Control panel licenses for Linux VPS renew monthly, with prices listed on the service order page. The page also provides server location and OS compatibility options.

According to 1gbits' terms, VPS/RDP services must be renewed within 5 days of the due date. Failure to renew within this time results in service termination and unrecoverable server data.

For PTR (Reverse DNS), domain verification by the Abuse Audit Team is required before usage. Confirmation details will be communicated via ticket.

Backups

Clients are solely responsible for backing up their VPS data. 1Gbits assumes no responsibility for backup data in VPS services. Unlike web hosting, VPS clients must manage backups manually.

Renewal

VPS renewal is automated. Invoices are sent 10 days before the due date. Failure to pay by the due date results in suspension, followed by service termination after 5 days. Clients are responsible for tracking payments to avoid disruption.

Dedicated Server

Delivery of Dedicated Servers typically takes 5-10 business days from registration. Delays, if any, will be communicated via ticket. Upon completion, login credentials are sent to the client's email. Comprehensive options for server configurations, including Control Panels, Extra IPs, and Operating Systems, are detailed on the Order Pages.

For more detailed information, please visit: https://dashboard.1gbits.com/deploy/dedicated

For PTR (Reverse DNS) usage, clients must first have their domain verified by the Abuse Audit Team. Notification of availability will be provided via ticket once confirmed.

Note: Custom resources for dedicated servers require approval by 1gbits' Data Center and Technical Experts. Clients seeking further information should submit a ticket.

Any breaches of our policies will be handled according to 1gbits's Abuse Terms, as outlined in the Abuse Terms & Conditions category.

Renewal

To avoid service disruption, dedicated servers renew automatically. Invoices are sent 10 days before the due date, and final reminders are sent 48 hours before termination. Unlike VPS, dedicated servers must be paid for 48 hours in advance to prevent termination. Once terminated, data cannot be recovered.

Refund Policies

Refunds for dedicated servers are not accepted except in cases of technical issues that cannot be resolved by 1gbits.

Backups

1Gbits does not provide automatic backup options for dedicated servers. Backup responsibility lies with the customer.

Traffic usage of bandwidth for Dedicated Servers

Bandwidth usage limits depend on the server's location and configuration. If your server exceeds its bandwidth limit, it will be suspended. You can upgrade your plan, purchase additional bandwidth, or inquire about unlimited bandwidth options through the Sales Department.

These limits are specified when you choose your plan. Bandwidth usage resets each month.

Upgrade/Downgrade Packages

Due to the nature of dedicated server infrastructure, any resource changes must be confirmed via ticket and cannot be modified directly on the service page.

Abuse and Audit Authority

1Gbits takes service abuse seriously. If abuse is suspected, 1Gbits reserves the right to inquire about service status or suspend it until further clarification is received. Any reported abuse will be thoroughly investigated, and services may be suspended or terminated without prior warning if violations are confirmed.

The 1gbits Abuse team categorizes cyber-attacks such as Malware, Toolkits, Port Scans, DDoS attacks, Email Marketing Services, Spamming, and UBE (Un-Solicited Bulk Email.) Email Extractor services, Ransomware, email, and website phishing, brand and institutional reputation abuse, Bad Bots, attacks on sites or servers, illegal copyrights (BitTorrent), and resource abuse as violations.

Storage or distribution of content related to pyramid schemes, Ponzi schemes, or multi-level marketing systems is strictly prohibited.

User Responsibilities

• Use strong, unique passwords.
• Implement security measures to safeguard your services from abuse.
• Resellers are responsible for the actions of their clients.
• If abuse is suspected, report it immediately to [email protected] or through this page.

Remember: Rest assured that all documents requested from users will be handled securely and confidentially.

Affiliate Agreement

This agreement governs your participation in the 1Gbits Affiliate Program. By signing up, you acknowledge that you have read and agreed to these terms.

Commissions

Affiliates earn commissions for each referred customer who makes a successful purchase. Commissions are approved 7 days after the customer’s payment is confirmed.

Qualified Referrals

Referrals must click your unique link, sign up for our services, and remain active for you to earn a commission.

Minimum Payout Threshold

You must reach a minimum of $150 in accumulated commissions before receiving any payout.

Eligible and Ineligible Products

Eligible Products for Commission: Dedicated servers, Virtual private servers.

Renewals and Cancellations

You will not receive a commission for renewals of existing customer services.

If a customer cancels their order, you will not be eligible for a commission on that purchase.

Payment Information

Payouts are offered through various methods, and affiliates are responsible for any fees, taxes, or exchange rate fluctuations.

Cryptocurrency payouts may be limited to USDT TRC20.

Reversals and Fraud

Please be aware that 1Gbits reserves the right to reverse commissions for fraudulent referrals, chargebacks, or self-referrals.

Commissions may be reversed if a referred customer downgrades to a package that doesn't qualify for commission.

1Gbits reserves the right to reverse any commission associated with a referral if it's found to be fraudulent.

This includes situations where:

• The customer provides false information.
• Fake or stolen credit cards are used.
• The customer is involved in selling counterfeit goods.

If a referred customer initiates a chargeback on their credit card for the purchased service, the corresponding commission will be reversed from your affiliate account.

Commissions will not be awarded for accounts that you purchase for yourself. The 1gbits affiliate program is designed to incentivize referrals of new customers to our services.

Note:

Monitor your affiliate earnings through the dashboard available in your account.