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Privacy Policy

How we collect, use, and protect your personal data when you use 1Gbits services.

Last updated: August 8, 2026

1. Introduction

1Gbits ("1Gbits", "we", "us", or "our") provides dedicated server and VPS hosting services in more than 20 locations around the world. We respect your privacy and are committed to protecting the personal data we process about you.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, how long we keep it, and the rights you have in relation to it. It applies to our website at 1gbits.com, our client dashboard at dashboard.1gbits.com, and all hosting services we provide (together, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our Services.

2. Who We Are

The data controller responsible for your personal data is 1Gbits, located at Sauletekio al. 15, Vilnius, Lithuania. As a company established in the European Union, we process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Lithuanian data protection laws.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details in the Contact Us section below.

3. Information We Collect

3.1 Information you provide to us

  • Account information: name, email address, phone number, company name, billing address, country, and password when you create an account or order a service.
  • Billing and payment information: payment method details, transaction history, invoices, and billing records. Card and payment credentials are processed by our payment providers (such as card processors, PayPal, and cryptocurrency payment gateways); we do not store full card numbers on our systems.
  • Communications: the content of support tickets, live chat messages, emails, sales inquiries, contact forms, abuse reports, and blog comments you submit to us.
  • Newsletter subscriptions: your email address when you subscribe to our newsletter or marketing communications.

3.2 Information we collect automatically

  • Log and usage data: IP address, browser type and version, operating system, referring pages, pages visited, date and time of access, and other diagnostic data collected when you visit our website or use the dashboard.
  • Service data: technical information related to the operation of your servers, such as assigned IP addresses, resource usage, uptime, and network traffic metadata, which we need to provision, maintain, and secure the Services.
  • Cookies and similar technologies: see the Cookies section below for details.

3.3 Information we receive from third parties

  • Payment providers: confirmation of payments, chargebacks, and fraud-screening results.
  • Fraud prevention and security services: risk signals that help us detect fraudulent orders and protect our network.

We do not intentionally collect special categories of personal data (such as data revealing health, religious beliefs, or political opinions), and we ask that you do not send us such data.

4. How We Use Your Information

We use the personal data we collect to:

  • create and manage your account and verify your identity;
  • provision, operate, maintain, and support the hosting services you order;
  • process payments, issue invoices, and manage billing, refunds, and collections;
  • respond to your support tickets, sales inquiries, abuse reports, and other communications;
  • send you service-related notifications, such as order confirmations, renewal reminders, maintenance windows, and security alerts;
  • send you newsletters and promotional offers where you have subscribed or otherwise consented (you can unsubscribe at any time);
  • monitor, secure, and improve our website, dashboard, network, and Services, including troubleshooting, analytics, and capacity planning;
  • detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms of Services; and
  • comply with legal obligations, such as tax, accounting, and lawful requests from competent authorities.

5. Legal Bases for Processing

Under the GDPR, we rely on the following legal bases:

  • Performance of a contract: processing needed to provide the Services you ordered and to manage your account and billing.
  • Legitimate interests: securing our network and Services, preventing fraud and abuse, improving our offerings, and marketing our services to existing customers, where these interests are not overridden by your rights and freedoms.
  • Consent: for newsletter subscriptions and non-essential cookies. You may withdraw your consent at any time.
  • Legal obligation: retaining accounting records, responding to lawful requests, and meeting other regulatory requirements.

6. Cookies and Similar Technologies

We use cookies and similar technologies (such as local storage) to keep you signed in, remember your preferences, protect against fraud, measure how our website is used, and improve your experience. Some cookies are strictly necessary for the website and dashboard to function; others, such as analytics cookies, are used only where permitted.

You can control cookies through your browser settings, including blocking or deleting them. If you disable cookies, some parts of the Services may not work properly.

7. How We Share Your Information

We do not sell your personal data. We share it only with:

  • Data center and network partners: to provision and operate servers in the locations you choose, limited to what is necessary (for example, IP assignment and abuse handling).
  • Payment providers: card processors, PayPal, and cryptocurrency payment gateways that process your payments on our behalf.
  • Service providers: vendors that help us run our business, such as email delivery, customer support tooling, analytics, and infrastructure providers, under contracts that require them to protect your data.
  • Authorities and other third parties where required by law: to comply with a legal obligation, court order, or lawful request, or to protect our rights, our customers, or the security of our network.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, in which case this Privacy Policy will continue to apply to your data.

8. International Data Transfers

We offer servers in more than 20 locations worldwide, so your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where we transfer personal data outside the EEA, we use appropriate safeguards, such as European Commission adequacy decisions or Standard Contractual Clauses, to ensure your data remains protected.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy: for the duration of your contract with us and afterwards as needed to comply with legal obligations (for example, invoices and accounting records are retained for the periods required by law), resolve disputes, and enforce our agreements. When personal data is no longer needed, we delete or anonymize it.

10. Security

We apply technical and organizational measures appropriate to the risk to protect your personal data, including encryption in transit, access controls, network monitoring, and staff confidentiality obligations. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your account credentials confidential and notify us immediately if you suspect unauthorized access to your account.

11. Your Rights

Subject to the conditions set out in the GDPR, you have the right to:

  • Access the personal data we hold about you;
  • Rectify inaccurate or incomplete personal data;
  • Erase your personal data in certain circumstances;
  • Restrict the processing of your personal data in certain circumstances;
  • Receive your personal data in a portable, machine-readable format;
  • Object to processing based on our legitimate interests and to direct marketing at any time; and
  • Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before the withdrawal.

To exercise any of these rights, contact us using the details below. We will respond within the timeframes required by law. You also have the right to lodge a complaint with your local supervisory authority or with the Lithuanian State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

12. Children's Privacy

Our Services are intended for businesses and adults and are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Third-Party Links

Our website may contain links to third-party websites and services that we do not operate, such as review platforms and social networks. We are not responsible for their privacy practices, and we encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page, and for material changes we will provide additional notice, such as an email or a notice on our website. We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at: